Two simple ways to justify online spend to the boss

AVINASH_KAUSHIK

Avinash Kaushik gets ready to speak at SES London

There’s a lot of talk at Search Engine Strategies 2010 London about ‘doing it right’. SES London is a three-day conference and expo that brings together the superstars of SEO and SEM to reveal the latest ways they are dancing with the search engines, each side locked in a teeth-gritting tango and dancing each other across the floor in order to win the eyeballs and clicks of users, and present user targeted (marketed?) search results.

At least that’s how I understand it. You got love a metaphor.

But ‘doing it right’ –monitoring analytics, refining strategy, making informed decisions about whether to spend on SEO work (to boost presence in organic search results) or PPC (paid for results) – well, that takes resource and budget, aka time and money. There may be a lot of explaining here, by the way, as I get to grips with marketing buzzwords and attempt to translate it into words and concepts I understand, being from a journalistic background and thinking of B2B verticals as something smutty.

The ‘number one bitchfest’, as keynote speaker Avinash Kaushik put it today is : ‘I can’t get my company to pay for an analyst.’

And why don’t we get the love from our execs? Because they just don’t get it. It’s a rare CFO or purse-string holder that gets internet culture and what they should pay and where.

Without this, you don’t have an SEO strategy or, if the consultants at SES London are to be believed, a hope in hell of getting your brand/product seen.

So how do SEO’s thought leaders suggest you deal with this?

Here are two lovely anecdotes from their SES speeches:

Aaron Kahlow, Chairman & Founder, Online Marketing Summit

‘I was once asked, “If you had to, would you rather give up your laptop, mobile phone, social networks, etc, or would you rather cut off your left hand?”’

[short pause]

‘So I answered “my left hand”, right.’

And he said: ‘Gotcha! You didn’t say laptop, etc, – but you thought about it!’

Lesson: Tech is ubiquitous. Email is ubiquitous. Social networks are ubiquitous. Being disconnected is, for some, like having a left hand cut off. So try this question on your friends, colleagues, even the CFO – and convince your business people through their hesitation how important and embedded online has become.

Avinash Kaushik, Author, Blogger, Analytics Evangelist, Google

‘I can only blog at midnight. I have a job, I have two small kids so this is the only time I can blog. But my wife she loves me; she says, “Go to bed!”

‘Still I want to blog so I tell her, “I am kind of a big deal.” And she says, “Go to bed!”

‘Why? Because it is irrelevant to her. It is the same with executives.

‘So I hit her with data: last month I had 73,000 visits in 176 countries, even Somali pirates visit my blog. But still she doesn’t care. It’s not important to her and it’s not important to the executives.

‘The third time I quantified the goals of his blog (number of feed subscribers, conversion to speaking engagements, my about page which has tracking codes on all the links). I say, “Honey, you should let me blog because last month, I made $26,000 fake dollars!”

‘And she says, “Work harder”, because finally that number means something to her.’

Lesson: to transform your site, blog, etc, you need to compute the economic value to the financial people in your company. Talk to them in language that they understand.

That is all.

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One Response to Two simple ways to justify online spend to the boss

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